REAL OMNISTUDIO-CONSULTANT TECHNICAL TRAINING - IN ITPASSLEADER

Real OmniStudio-Consultant Technical Training - in ITPassLeader

Real OmniStudio-Consultant Technical Training - in ITPassLeader

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Salesforce Certified OmniStudio Consultant Sample Questions (Q95-Q100):

NEW QUESTION # 95
A consultant has a project with the following requirement: "Agents need to follow a standard customer greeti.... script in order to ensure brand consistency." Which OmniScript element should the consultant recommend to ensure the agents can see and follow these standard scripts?

  • A. Headline
  • B. Text Area
  • C. Step
  • D. Input Block

Answer: A

Explanation:
Explanation
The consultant should recommend using a Headline element to ensure the agents can see and follow these standard scripts. A Headline element can display a text message with an icon and a color, such as blue for information or yellow for warning. The consultant can use a Headline element to show the customer greeting script in the OmniScript, and instruct the agents to read it aloud


NEW QUESTION # 96
A company is designing a new console for contact center
agentsto display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows:
* "Open" cases with case description, case open date, case type,
assigned to and priority fields. Open cases should be highlighted with
a red border.
* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date
fields with a link to duplicate cases.
How should the consultant design the FlexCard solution to meet these
requirements?

  • A. Using three FlexCards
  • B. Using a single FlexCard with multiple card filters
  • C. Using a single FlexCard with three states
  • D. Using a single FlexCard with three flyouts

Answer: B


NEW QUESTION # 97
A company has a legacy application to display customer information. The application currently uses custom CS / HTML to display information in the company's color scheme and fonts. The application also provides users will access to more than 25 processes. Recently, a new project was started to build a 360° view using FlexCards to replace the legacy application.
In this scenario, which three FlexCard features should the consultant recommend?
Choose 3 answers

  • A. Custom Styles
  • B. Newport Design System
  • C. Menu elements
  • D. Datatables
  • E. Actions

Answer: A,C,E


NEW QUESTION # 98
A business has an existing Contact FlexCard that currently displays 5 actions. The business needs to add 3 m actions to the existing FlexCard. All 8 actions are equally important and used with the same frequency. The business wants to display the name and icon for each action. However, when reviewing the existing design, V consultant notices that the FlexCard is overloaded with actions.
What FlexCard design solution should the consultant recommend?

  • A. Create a new contact FlexCard for the new actions
  • B. Add a menue element and include all the actions
  • C. Use a block element to add these new actions
  • D. Add a flyout to the existing FlexCard

Answer: B

Explanation:
Explanation
The FlexCard design solution that the consultant should recommend is to add a menu element and include all the actions. A menu element can display a list of actions in a dropdown menu, with icons and labels for each action. The consultant can use a menu element to show all the 8 actions in the FlexCard, without overloading it with buttons or links. This will improve the user experience and the design of the FlexCard


NEW QUESTION # 99
A company is creating a FlexCard for agents to respond to account inquiries. The company has decided to lim actions on the card to the three most frequent and important actions users typically take.
Based on the user analysis exhibit shown below, which three actions should appear on the card?
Choose 3 answers

  • A. Request higher limit
  • B. View statements
  • C. View credit score history
  • D. Verify a transaction
  • E. Make a payment

Answer: A,D,E

Explanation:
Based on the user analysis exhibit, the three actions that should appear on the card are: verify a transaction, request higher limit, and make a payment. These actions have the highest frequency and importance scores among the six actions listed. The other actions, such as view credit score history, view statements, and view rewards, have lower frequency and importance scores, and can be accessed through other means


NEW QUESTION # 100
......

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